Terms and Conditions

Please also see our Privacy Policy for information about data protection and GDPR compliance.

 

General Terms

  • By registering your membership with Lostakey Limited you agree to be bound by our terms and conditions and to the collection and use of your information for services provided by Lostakey Limited.
  • You are agreeing to Lostakey contacting you as part of its key recovery service, using any of the contact details you have given.
  • Once your membership expires, Lostakey will no longer be responsible for contacting you regarding lost keys.
  • You are responsible for the security of your membership details and must notify us of any unauthorised usage.
  • You are responsible for keeping your records with us up-to-date.
  • You may terminate your membership at any time by contacting us by email, post or telephone. Any payments set up with your bank MUST be terminated by you. We do not give refunds – any memberships cancelled will run for the remainder of the paying year.
  • We do not accept returns. Any memberships which are cancelled will run for the remainder of the paying year and payments already made cannot be refunded.
  • Any problems with the key fobs must be reported to Lostakey by email within 48hrs of receipt.
  • You are responsible for monitoring the condition of the key fob and making sure the key recovery message and membership number are in good condition and readable. Please contact us for a free replacement if necessary.
  • Each customer is only allowable to one year’s free membership. Subsequent years will be chargeable.
  • Lostakey reserve the right to pause or cancel membership should there be cause for suspicion such as repeat requests for free membership or repeat reports of keys being found.
  • We do not take any responsibility for any damage caused by our key fobs.
  • By registering your membership you agree that use of the service provided by Lostakey Limited is at your sole risk.
  • These terms and conditions are subject to change without prior notification.

Website Usage

Please also see our Privacy Policy & Cookie Policy. Lostakey Limited strives to avoid any impropriety, or appearance of impropriety, in terms of the information served on the Internet and links to external servers. Various links on this site will allow you to leave the Lostakey Limited website. The linked sites are not under the control of Lostakey Limited, and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Lostakey Limited is not responsible for any correspondence via email or any other medium, email listservers, webcasting or any other form of transmission received from any linked site.

Links to external servers do not imply any official endorsement by Lostakey Limited or the opinions, ideas or information contained therein, nor guarantee the validity, completeness or utility of the information provided. Reference herein to any products, services, processes, hypertext links to third parties or other information does not necessarily constitute or imply endorsement, sponsorship or recommendation.

This website may provide addresses or hyperlinks which lead you out of the website. Except to the extent to which the website refers to Lostakey Limited’s own website material, Lostakey Limited has not reviewed any such websites which link to this website or to which this Website links, and is not responsible for the content of any other websites or pages linked to or linking from this website. Such addresses or hyperlinks (including addresses or hyperlinks to Lostakey Limited’s own website material) are provided solely for your convenience and information and are completely beyond the control of Lostakey Limited. Accessing such website or following such links to any other websites or pages shall be at your own risk. Lostakey Limited does not assume any responsibility for the accuracy, completeness or legality of the contents of such websites, or for any offers and services contained therein.

The content of the website may not be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form without the prior written consent of Lostakey Limited.

Disability Policy Statement

Lostakey Limited is committed to making its website accessible to all. Our goal is to comply with the requirements of Part III of the Disability Discrimination Act 1995 and the Priority 1 Aspects of the Web Content Accessibility Guidelines proposed by the World Wide Web Consortium (W3C). We welcome comments on how to improve the site’s accessibility for users with disabilities. If the format of any material on our website interferes with your ability to access the information you require, please send an e-mail to webmaster@lostakey.co.uk. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact details.

Contact Information

You are invited to contact us for whatever reason. Please click Contact Us for the contact information.

Feedback

Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.

R Dickens

2015-02-09T12:33:26+00:00

R Dickens

Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.
Excellent service over last couple of years and will renew membership.

David Nicholls

2015-02-09T11:40:01+00:00

David Nicholls

Excellent service over last couple of years and will renew membership.
...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.

Quentin Whitfield

2015-04-27T16:27:35+00:00

Quentin Whitfield

...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.
Good prompt efficient service. All went to plan - just how it should be!

M Bamford

2015-04-27T16:26:15+00:00

M Bamford

Good prompt efficient service. All went to plan - just how it should be!
Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!

Peter McAndrew

2015-04-27T16:25:16+00:00

Peter McAndrew

Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!
Great value for money, a quality product too.

Peter Buckell

2015-08-03T13:17:10+00:00

Peter Buckell

Great value for money, a quality product too.
Lost my keys, they rang me within 1 hour! Brilliant!

Stephanie

2015-04-27T16:25:52+00:00

Stephanie

Lost my keys, they rang me within 1 hour! Brilliant!
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
2015-06-11T11:01:06+00:00
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.

John Bryant

2017-07-03T12:51:05+00:00

John Bryant

I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.
I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!

Andy

2015-04-27T16:20:07+00:00

Andy

I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!
So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.

Karlshah

2015-04-27T16:26:53+00:00

Karlshah

So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
2016-05-09T12:35:51+00:00
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!

G Urquhart

2015-02-09T12:13:17+00:00

G Urquhart

Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!

Feedback

I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!

Andy

2015-04-27T16:20:07+00:00

Andy

I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!
...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.

Quentin Whitfield

2015-04-27T16:27:35+00:00

Quentin Whitfield

...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.
So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.

Karlshah

2015-04-27T16:26:53+00:00

Karlshah

So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.
Excellent service over last couple of years and will renew membership.

David Nicholls

2015-02-09T11:40:01+00:00

David Nicholls

Excellent service over last couple of years and will renew membership.
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
2016-05-09T12:35:51+00:00
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
Good prompt efficient service. All went to plan - just how it should be!

M Bamford

2015-04-27T16:26:15+00:00

M Bamford

Good prompt efficient service. All went to plan - just how it should be!
I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.

John Bryant

2017-07-03T12:51:05+00:00

John Bryant

I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.
Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!

Peter McAndrew

2015-04-27T16:25:16+00:00

Peter McAndrew

Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
2015-06-11T11:01:06+00:00
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
Lost my keys, they rang me within 1 hour! Brilliant!

Stephanie

2015-04-27T16:25:52+00:00

Stephanie

Lost my keys, they rang me within 1 hour! Brilliant!
Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!

G Urquhart

2015-02-09T12:13:17+00:00

G Urquhart

Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!
Great value for money, a quality product too.

Peter Buckell

2015-08-03T13:17:10+00:00

Peter Buckell

Great value for money, a quality product too.
Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.

R Dickens

2015-02-09T12:33:26+00:00

R Dickens

Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.

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Registered Address: Hillside, Albion Street, Chipping Norton, Oxfordshire, OX7 5BH | Registered in England and Wales | Company Number: 6991402 | VAT NO: 977539358 | © 2015 Lostakey Limited