Privacy Policy

Lostakey Limited are committed to protecting your privacy and all information is handled in accordance with GDPR. This privacy policy notice is for the website www.lostakey.co.uk and governs the privacy of those who use it.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. It also details how we use and store your information should you engage in our services.

We DO NOT give any data to third parties for marketing purposes. We do not sell data. We only ask for personal information if it’s needed to provide our service. We collect only the data which we think is necessary for us to provide you with the best service.

Please note that we are not responsible for any third party’s websites, plug-ins or applications. Should you visit any of these, for example, by clicking an external link, be sure to check their Privacy Policy.

Who We Are

We are Lostakey Ltd. References in this policy to “I”, “our”, “we”, “us”, “Lostakey” are referring to Lostakey Ltd. We are registered with the ICO (Information Commissioner’s Office) under the Data Protection Register, our registration number is: Z1909892. You have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

How Is Your Personal Data Collected?

  1. Direct Interaction – You give us your information directly by completing a website form, or via correspondence with us by email, phone, etc.
  2. Automated technologies – As explained in ‘Data Collected Whilst Using This Website’, we may collect analytical data to help us optimise our website’s user experience.

Data Collected Whilst Using This Website

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful basis:

  • Consent: We will collect your data when you have given us clear consent to use personal data for a specific purpose, in order for us to carry out the services you have requested.
  • Legitimate Interest: We will process your data to enable us to  deliver the best service for you.

If you complete any Contact Forms, including ‘Found Keys’ & ‘Lost Keys’ our website, we collect identity data (first and last name, membership number), contact data (email and phone number) and any informative data that you choose to give us, such as where keys were lost or found.

We DO PASS ON customer data for people contacting us about found keys to the owner of the keys. Data that is passed on to the key’s owner includes the finder’s name and phone number.

Data collected for customers signing up for our key recovery service include: name, address, phone number/s & email. This data is not given out to third parties, unless required to do so by law.

Locksmiths submissions for our Locksmith Directory include business identity & contact data (company name, website, areas covered & phone number). By submitting Locksmith details, your data will be stored on our website until either we decide to remove it or you ask for it to be deleted.

We use Google Analytics in order to optimise user experience on our website. This involves the use of ‘cookies’ which provide us with technical data such as the pages you visit, time spend on each page, your general location, browser, etc. Google has its own GDPR information which you can view on Google’s website. Our Google Analytics data is stored (on Google Analytics) indefinitely. You can choose to hide your identity in your browser and can also turn off cookies should you not wish to be tracked.

We also use Google Adwords which tracks traffic to the website as with Analytics. We occasionally use Google remarketing to advertise across web sites. Google may show ads across websites that you are visiting. These ads shown across other websites are based on your past visits to our website by using cookies. You can opt out of remarketing campaigns by visiting Google’s Ads Settings page.

We DO NOT give any data to third parties for marketing purposes. We do not sell data. We only ask for personal information if it’s needed to provide our service.  We collect only the data which we think is necessary for us to provide you with the best service.

How We Use Your Data

We use your data in order for us to provide the services you have requested. We use your data for analytics purposes, for example to gauge which pages of the website you view. We never give out your data to third parties other than when necessary for the running of our services (eg. if keys are found we give out the finder’s contact details to the key’s owner). We never give out any data for marketing purposes.

Where We Store Information

We may store your personal information on our email programmes (Gmail), on Google Drive, in Documents on our own computers, in our accounting software (Quickfile) and in a physical paper filing system. We also use technical software for storing website content and performing backups.

Who Has Access To Your Information?

There is very limited access to your information. There are limited staff with access and they are security aware. Other access is from essential third parties/sub-contractors who have access to limited information. They only process your personal data on our instructions and they are subject to a duty of confidentiality, (for example, our accountants (Bronsens). Blue Smarty is our website developer and is a data processor (GDPR compliant). Other third parties include Google Analytics & Adwords. Their GDPR information can be seen on their websites.

We are very security conscious and do not give out any details for third party marketing purposes.

Data Security and Protection

Our website is SSL secure (https). We ensure the security of any personal information we hold by using secure data storage technologies & precise procedures in how we store, access & manage that information.  This includes strong password protection, encryption software & up to date anti-virus protection.

Should we ever be made aware of a data breach, we will inform all affected customers. We will also inform the ICO (Information Commissioner’s Office) within the specified 72 hours, if it is likely that there will be a risk to people’s rights and freedoms, for example, if personal data has been stolen or passed on to an unauthorised party.

It is the customer’s responsibility to keep their own login details secure.

How Long We Keep Your Data

Since we often need to refer to past emails, we often keep correspondence emails indefinitely. However, in order to be GDPR compliant we are striving to delete unnecessary correspondence, including data from customer memberships that have expired/terminated. We aim to delete customer data for expired/terminated memberships one month after cessation. However, please contact us should you wish us to delete/confirm deletion of customer data and/or correspondence.

We keep technical data regarding website usage indefinitely, to help us grow and analyse our website and business performance over the years.

Cookies

We use cookies (small files stored on a users computer or device) on this website to provide you with a better user experience. We do this by placing a small text file on your device or computer hard drive to track how you use the website and to help our website work optimally for you. We may use information for statistical analysis purposes. This data may be stored indefinitely.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that some cookies are required to enjoy and use the full functionality of this website.

Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

You can see more information on cookies and the cookies we use on our Cookie Policy Page.

Your Individual Rights

Under the GDPR your rights are as follows:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • the right to withdraw consent

To summarise, you can contact us to see what personal data we store about you and how we use it and store it. You can request for any of your details to be changed or removed. If you would like to implement any of the rights above, please contact us. You can read more about your rights in detail here.

You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

Questions

We try to be fully transparent in how we collect and store your personal data. If you have any queries at all, please contact us.

Feedback

Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!

Peter McAndrew

2015-04-27T16:25:16+00:00

Peter McAndrew

Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!
So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.

Karlshah

2015-04-27T16:26:53+00:00

Karlshah

So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
2016-05-09T12:35:51+00:00
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
Great value for money, a quality product too.

Peter Buckell

2015-08-03T13:17:10+00:00

Peter Buckell

Great value for money, a quality product too.
I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.

John Bryant

2017-07-03T12:51:05+00:00

John Bryant

I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.
Good prompt efficient service. All went to plan - just how it should be!

M Bamford

2015-04-27T16:26:15+00:00

M Bamford

Good prompt efficient service. All went to plan - just how it should be!
Lost my keys, they rang me within 1 hour! Brilliant!

Stephanie

2015-04-27T16:25:52+00:00

Stephanie

Lost my keys, they rang me within 1 hour! Brilliant!
Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!

G Urquhart

2015-02-09T12:13:17+00:00

G Urquhart

Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
2015-06-11T11:01:06+00:00
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.

Quentin Whitfield

2015-04-27T16:27:35+00:00

Quentin Whitfield

...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.
Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.

R Dickens

2015-02-09T12:33:26+00:00

R Dickens

Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.
Excellent service over last couple of years and will renew membership.

David Nicholls

2015-02-09T11:40:01+00:00

David Nicholls

Excellent service over last couple of years and will renew membership.
I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!

Andy

2015-04-27T16:20:07+00:00

Andy

I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!

Feedback

Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!

Peter McAndrew

2015-04-27T16:25:16+00:00

Peter McAndrew

Had a call from Lostakey to say someone had found my keys before I'd even realised I'd lost them! Thanks!
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
2015-06-11T11:01:06+00:00
Just to confirm that my two new key fobs arrived safely. I'm very impressed. The fobs and the rings are really well made, and it is so reassuring to have them attached to my two main sets of keys. Thanks again for your excellent service...
...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.

Quentin Whitfield

2015-04-27T16:27:35+00:00

Quentin Whitfield

...thank you for the call today and alerting us about the lost key. The chap involved had actually not realised he had even lost his keys... Thank you so much for such great service.
Good prompt efficient service. All went to plan - just how it should be!

M Bamford

2015-04-27T16:26:15+00:00

M Bamford

Good prompt efficient service. All went to plan - just how it should be!
Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.

R Dickens

2015-02-09T12:33:26+00:00

R Dickens

Fast delivery of keytags. The acid test is if I lose my keys, however, so far so good.
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
2016-05-09T12:35:51+00:00
Thank you so much for your call today to say someone had found my keys. Really prompt, the person was still where they'd found them, and I had them back within minutes. A fantastic service, which I am so pleased I signed up to!
Excellent service over last couple of years and will renew membership.

David Nicholls

2015-02-09T11:40:01+00:00

David Nicholls

Excellent service over last couple of years and will renew membership.
I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.

John Bryant

2017-07-03T12:51:05+00:00

John Bryant

I was shopping in Cardiff and hadn't noticed I had lost my keys (and glasses). I had a call from Sarah at Lostakey telling me they were in a shop I had been in less than half an hour before. I had left them on the counter and the shop assistant phoned Lostakey. I was very impressed with the service.
Great value for money, a quality product too.

Peter Buckell

2015-08-03T13:17:10+00:00

Peter Buckell

Great value for money, a quality product too.
Lost my keys, they rang me within 1 hour! Brilliant!

Stephanie

2015-04-27T16:25:52+00:00

Stephanie

Lost my keys, they rang me within 1 hour! Brilliant!
Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!

G Urquhart

2015-02-09T12:13:17+00:00

G Urquhart

Easy to deal with, quick service, tags arrived quickly and easy to arrange; thankfully not had to test the return loop yet!
I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!

Andy

2015-04-27T16:20:07+00:00

Andy

I left my bag on a train in Venice and thought it had gone for good... I have now been reunited with it inc my iPad,wouldn't have happened without Lostakey, thanks!
So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.

Karlshah

2015-04-27T16:26:53+00:00

Karlshah

So I get a call from Lostakey that night (I was over 150 miles away) saying someone had found my keys... my lodger had them back the next day. So I have just renewed my membership.

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Registered Address: Hillside, Albion Street, Chipping Norton, Oxfordshire, OX7 5BH | Registered in England and Wales | Company Number: 6991402 | VAT NO: 977539358 | © 2015 Lostakey Limited